Published on November 2, 2023
In the ever-evolving realm of flexible packaging, companies require reliable and efficient plate mounting solutions to ensure the quality and consistency of their products. For Multigestiones Ayax in the Dominican Republic, their enduring partnership with Heaford’s WW 1600 plate mounter has been a source of unwavering reliability and exceptional service. Janselin Contreras, Plate Mounting Supervisor at Multigestiones Ayax, shares his insights into the remarkable longevity and exceptional support provided by Heaford.
Multigestiones Ayax, a leading player in the Dominican Republic’s flexible packaging industry, has enjoyed a fruitful 13-year partnership with Heaford. The cornerstone of their collaboration is the Heaford WW 1600, a model installed in 2013 that has since become an integral part of their operations.
Contreras noted that, over this period, the machine’s robustness and structural design have shone through, demonstrating that longevity in the packaging industry is not just about state-of-the-art technology but also about a well-thought-out structural design and operator-friendly interface.
One of the standout qualities of the Heaford WW 1600 is its remarkable capacity and versatility. Contreras and his team have relied on this workhorse for various plate mounting tasks and have consistently achieved exceptional results. The machine has proven to be more than just a piece of equipment; it has become a reliable partner in their daily operations, consistently meeting and exceeding their expectations. When it comes to mounting times, the Heaford mounter has proven to be an invaluable asset, offering a range of tools and features that enhance efficiency and productivity.
In Contreras’s words, “It’s a very good mounting machine.”
Beyond the impressive performance of the Heaford WW 1600, what sets Heaford apart is the exceptional service they provide. Contreras attests to the company’s commitment to customer satisfaction, stating, “Heaford are very responsive and provide immediate help to any inconveniences that may arise (technical support) they also provide good training during the start-up of the machines.”
This emphasis on providing swift and effective technical support ensures that downtime is minimised, allowing Multigestiones Ayax to maintain seamless operations.
In addition to their responsive support, Heaford excels in providing comprehensive training and guidance during the initial implementation of their machines into their customers workflow. Contreras specifically commends their support in this regard. This well-rounded service approach sets Heaford apart and further solidifies our reputation as a customer-centric company.
This 13-year partnership between Multigestiones Ayax and Heaford is a testament to the quality and reliability of the Heaford WW 1600 model, as well as our unwavering commitment to customer satisfaction.
To find out more about the range of plate mounting machines available please contact Team Heaford here