Technical Support

Global technical support you can rely on

Heaford offers reliable and responsive worldwide technical support, providing customers with the peace of mind that an engineer is always available to get things up and running with minimum disruption.

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Service Capability

Multi-skilled engineers trained to the highest level

Our experienced UK and US based mechatronic engineers understand the printing process and are equipped with the latest tools and technologies to resolve any problems quickly and efficiently. They are supported by a worldwide network of agents, many of whom are trained to install Heaford equipment. Additional services include preventive maintenance packages, online diagnostics and machine upgrades to extend serviceable life.

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Working with Heaford

What our customers
say about us

At Heaford, we take pride in delivering reliable technical support that keeps your operations running smoothly. But don’t just take our word for it, hear from our customers who rely on our expertise, responsiveness, and dedication to exceptional service.

The FTS is a user-friendly mounter offering reliability in its operation.

Kwality Labels

Canada

We find the AutoMounter extremely easy to use, and the accuracy is amazing. As the number of jobs stored in the memory increases, our mounting times get faster. It was a great decision to purchase from Heaford.

Plant Manager

Bulldog Bag Ltd, Canada

We purchased a rotogravure proofing press from Heaford. In our opinion, this is the most reliable on the market. Accuracy and speed of use is excellent.

Antonio Colombo

Technical Manager, Impresos Industriales, Chile

Installing our first Heaford machine has helped us to save 30% in assembly time. Quality and after-sales service are both excellent. Manuals are practical and easy to access.

Bolsa Pac LTDA

Chile

Heaford equipment is very long-lasting and reliable. We purchased our first roto-gravure cylinder proofing machine 27 years’ ago, and it is still up and running. Bravo to Heaford!

Colin Chong, CEO

Dindings Engraving, Malaysia

Engineering stability is a critical factor in our decision-making process. UK engineering is a tick in the box for Heaford, and they make a reliable machine that lasts for years.

Leading European Manufacturer of High-Performance Packaging

Heaford is a personable company, caring and very responsive. You don’t get the feeling you’re working with a corporate monster. The real value is about accuracy and precision linked to reliability and confidence.

Leading U.S Packaging Converter

When I get a semi-trained operator on a Heaford machine, they can quickly understand it and mount a plate reliably every time. A strong family business with great people.

Chris Ellison, Director

OPM Group

The robustness of the technology and equipment supplied by Heaford is beyond doubt. It is efficient and simple to operate. We were getting return on our investment from day one of installation.

Sunil Datt, Print Manager

Packaging Technologies Inc, Canada

We’ve just purchased another Heaford. These are great machines and the people at Heaford are a pleasure to work with.

Ken Pizzuco, Chief Supply Chain Officer

Fortis Solutions Group, USA

We’ve enjoyed working with Heaford for 25 years. Their machines are very accurate and problem-free. Their sales team helps us to select the correct options.

James Luttick, Production Improvement Manager

Richdale Plastics Pty Ltd, Australia

Service Process

Outstanding levels of service and responsiveness

We understand the importance of keeping equipment operational.

If you need technical support, please complete the form below and our service team will respond quickly. Please provide as much information as possible. Photos and videos are helpful. Once we’ve identified the problem, we’ll contact you with a solution. If you’d prefer us to call you to discuss your requirement, please provide your contact details. Most parts can be on-site globally within 24 hours.

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Meet The Support Team

Experts ready to support your success globally

Our dedicated technical support team combines industry experience with deep product knowledge to keep your operations running smoothly. Whether you need troubleshooting assistance or technical advice, we’re here to help.