• Skip to main content

Heaford

  • About
    Who We Are How We Work Careers
  • Markets
    Label Envelope Flexibles Corrugated Gravure Flexo Proofing Flexo Auxiliaries Upgrades
  • Technical Support
  • Partners
    Worldwide Agents Industry Partners
  • News
    News Events
  • Contact
  • EN
    EN ES PT DE FR
MENU
  • About
  • Markets
  • Technical Support
  • Partners
  • News
  • Contact

Global technical support you can rely on

Heaford offers reliable and responsive worldwide technical support, providing customers with the peace of mind that an engineer is always available to get things up and running with minimum disruption.

Service Capability

Multi-skilled engineers trained to the highest level

Our experienced UK and US based mechatronic engineers understand the printing process and are equipped with the latest tools and technologies to resolve any problems quickly and efficiently. They are supported by a worldwide network of agents, many of whom are trained to install Heaford equipment. Additional services include preventive maintenance packages, online diagnostics and machine upgrades to extend serviceable life.

What our customers say about us

The FTS is a user-friendly mounter offering reliability in its operation.
Kwality Labels
Canada

We find the AutoMounter extremely easy to use, and the accuracy is amazing. As the number of jobs stored in the memory increases, our mounting times get faster. It was a great decision to purchase from Heaford.
Plant Manager
Bulldog Bag Ltd
Canada

We purchased a rotogravure proofing press from Heaford. In our opinion, this is the most reliable on the market. Accuracy and speed of use is excellent.
Antonio Colombo
Technical Manager, Impresos Industriales
Chile

Installing our first Heaford machine has helped us to save 30% in assembly time. Quality and after-sales service are both excellent. Manuals are practical and easy to access.
Bolsa Pac LTDA
Chile

Heaford equipment is very long-lasting and reliable. We purchased our first roto-gravure cylinder proofing machine 27 years’ ago, and it is still up and running. Bravo to Heaford!
Colin Chong, CEO
Dindings Engraving
Malaysia

Engineering stability is a critical factor in our decision-making process.  UK engineering is a tick in the box for Heaford, and they make a reliable machine that lasts for years.
(Leading European Manufacturer of High-Performance Packaging) 

Heaford is a personable company, caring and very responsive. You don’t get the feeling you’re working with a corporate monster. The real value is about accuracy and precision linked to reliability and confidence.
(Leading U.S Packaging Converter)

When I get a semi-trained operator on a Heaford machine, they can quickly understand it and mount a plate reliably every time. A strong family business with great people.
Chris Ellison
Director
OPM Group

The robustness of the technology and equipment supplied by Heaford is beyond doubt. It is efficient and simple to operate. We were getting return on our investment from day one of installation.
Sunil Datt
Print Manager, Packaging Technologies Inc.
Canada

We’ve just purchased another Heaford. These are great machines and the people at Heaford are a pleasure to work with.
Ken Pizzuco
Chief Supply Chain Officer, Fortis Solutions Group
USA

We’ve enjoyed working with Heaford for 25 years. Their machines are very accurate and problem-free. Their sales team helps us to select the correct options.
James Luttick, Production Improvement Manager
Richdale Plastics Pty Ltd
Australia

Service Process

Outstanding levels of service and responsiveness

We understand the importance of keeping equipment operational.

If you need technical support, please complete the form here and our service team will respond quickly. Please provide as much information as possible. Photos and videos are helpful. Once we’ve identified the problem, we’ll contact you with a solution. If you’d prefer us to call you to discuss your requirement, please provide your contact details. Most parts can be on-site globally within 24 hours.

Meet some of our global service team

Lindsey Blair
Service Supervisor

Trevor Holliday
Software Engineer

Nick Myaard
US Based Service Engineer

Matthew Royle
Applications Engineer

Heaford

Telephone


+44 (0) 161 9285679


Email (General)

sales@jmheaford.com

Email (Support)


service@jmheaford.com


UK address

9 Century Park

Pacific Rd

Altrincham

Cheshire

England

WA14 5BJ

Contact Us

Copyright 2023 | Terms and Conditions | Privacy Policy

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
Cookie SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT