Global technical support you can rely on
Heaford offers reliable and responsive worldwide technical support, providing customers with the peace of mind that an engineer is always available to get things up and running with minimum disruption.
Service Capability
Multi-skilled engineers trained to the highest level
Our experienced UK and US based mechatronic engineers understand the printing process and are equipped with the latest tools and technologies to resolve any problems quickly and efficiently. They are supported by a worldwide network of agents, many of whom are trained to install Heaford equipment. Additional services include preventive maintenance packages, online diagnostics and machine upgrades to extend serviceable life.
What our customers say about us
The FTS is a user-friendly mounter offering reliability in its operation.
Kwality Labels
Canada
We find the AutoMounter extremely easy to use, and the accuracy is amazing. As the number of jobs stored in the memory increases, our mounting times get faster. It was a great decision to purchase from Heaford.
Plant Manager
Bulldog Bag Ltd
Canada
We purchased a rotogravure proofing press from Heaford. In our opinion, this is the most reliable on the market. Accuracy and speed of use is excellent.
Antonio Colombo
Technical Manager, Impresos Industriales
Chile
Installing our first Heaford machine has helped us to save 30% in assembly time. Quality and after-sales service are both excellent. Manuals are practical and easy to access.
Bolsa Pac LTDA
Chile
Heaford equipment is very long-lasting and reliable. We purchased our first roto-gravure cylinder proofing machine 27 years’ ago, and it is still up and running. Bravo to Heaford!
Colin Chong, CEO
Dindings Engraving
Malaysia
Engineering stability is a critical factor in our decision-making process. UK engineering is a tick in the box for Heaford, and they make a reliable machine that lasts for years.
(Leading European Manufacturer of High-Performance Packaging)
Heaford is a personable company, caring and very responsive. You don’t get the feeling you’re working with a corporate monster. The real value is about accuracy and precision linked to reliability and confidence.
(Leading U.S Packaging Converter)
When I get a semi-trained operator on a Heaford machine, they can quickly understand it and mount a plate reliably every time. A strong family business with great people.
Chris Ellison
Director
OPM Group
The robustness of the technology and equipment supplied by Heaford is beyond doubt. It is efficient and simple to operate. We were getting return on our investment from day one of installation.
Sunil Datt
Print Manager, Packaging Technologies Inc.
Canada
We’ve just purchased another Heaford. These are great machines and the people at Heaford are a pleasure to work with.
Ken Pizzuco
Chief Supply Chain Officer, Fortis Solutions Group
USA
We’ve enjoyed working with Heaford for 25 years. Their machines are very accurate and problem-free. Their sales team helps us to select the correct options.
James Luttick, Production Improvement Manager
Richdale Plastics Pty Ltd
Australia
Service Process
Outstanding levels of service and responsiveness
We understand the importance of keeping equipment operational.
If you need technical support, please complete the form here and our service team will respond quickly. Please provide as much information as possible. Photos and videos are helpful. Once we’ve identified the problem, we’ll contact you with a solution. If you’d prefer us to call you to discuss your requirement, please provide your contact details. Most parts can be on-site globally within 24 hours.
Meet some of our global service team
Lindsey Blair
Service Supervisor
Trevor Holliday
Software Engineer
Nick Myaard
US Based Service Engineer
Matthew Royle
Applications Engineer