How We Work

In touch with our customers & the market

At Heaford, staying connected with our customers and the industry is at the heart of everything we do. We listen, adapt, and innovate to ensure our solutions meet the evolving needs of the flexographic and gravure printing sectors.

Contact Support Team

Manufacture

Committed to manufacturing excellence

Every Heaford product is manufactured, commissioned and rigorously tested at our own UK facility to the highest quality standards. We enjoy long-standing partnerships with our component suppliers. Some are local companies who have grown alongside us, others are best in class suppliers, including Siemens, Rexroth, Festo etc. We’re passionate about taking on and supporting apprentices and transferring skills to the next generation.

Working with Heaford

What our customers
say about us

At Heaford, we take pride in delivering reliable technical support that keeps your operations running smoothly. But don’t just take our word for it, hear from our customers who rely on our expertise, responsiveness, and dedication to exceptional service.

The FTS is a user-friendly mounter offering reliability in its operation.

Kwality Labels

Canada

We find the AutoMounter extremely easy to use, and the accuracy is amazing. As the number of jobs stored in the memory increases, our mounting times get faster. It was a great decision to purchase from Heaford.

Plant Manager

Bulldog Bag Ltd, Canada

We purchased a rotogravure proofing press from Heaford. In our opinion, this is the most reliable on the market. Accuracy and speed of use is excellent.

Antonio Colombo

Technical Manager, Impresos Industriales, Chile

Installing our first Heaford machine has helped us to save 30% in assembly time. Quality and after-sales service are both excellent. Manuals are practical and easy to access.

Bolsa Pac LTDA

Chile

Heaford equipment is very long-lasting and reliable. We purchased our first roto-gravure cylinder proofing machine 27 years’ ago, and it is still up and running. Bravo to Heaford!

Colin Chong, CEO

Dindings Engraving, Malaysia

Engineering stability is a critical factor in our decision-making process. UK engineering is a tick in the box for Heaford, and they make a reliable machine that lasts for years.

Leading European Manufacturer of High-Performance Packaging

Heaford is a personable company, caring and very responsive. You don’t get the feeling you’re working with a corporate monster. The real value is about accuracy and precision linked to reliability and confidence.

Leading U.S Packaging Converter

When I get a semi-trained operator on a Heaford machine, they can quickly understand it and mount a plate reliably every time. A strong family business with great people.

Chris Ellison, Director

OPM Group

The robustness of the technology and equipment supplied by Heaford is beyond doubt. It is efficient and simple to operate. We were getting return on our investment from day one of installation.

Sunil Datt, Print Manager

Packaging Technologies Inc, Canada

We’ve just purchased another Heaford. These are great machines and the people at Heaford are a pleasure to work with.

Ken Pizzuco, Chief Supply Chain Officer

Fortis Solutions Group, USA

We’ve enjoyed working with Heaford for 25 years. Their machines are very accurate and problem-free. Their sales team helps us to select the correct options.

James Luttick, Production Improvement Manager

Richdale Plastics Pty Ltd, Australia

Install

Comprehensive installation service

We provide a wide range of different installation options depending on the complexity of your machine or upgrade package, and the availability and skill level of your engineers. Some customers buying repeat machines (particularly manual machines) often choose a ‘self-install’ option to reduce the overall investment cost. Typically, they will install whilst referring to the comprehensive installation documents and videos we provide.

Technical Support

Global technical support 24/7

At Heaford we’re proud of the longevity of our products, many of which have seen several operators throughout their lifetimes. We’re here to support operators and maintenance teams with spare parts, ongoing technical support and training, to ensure pre-press departments run as efficiently as possible.

And of course, everyone is always welcome to visit our UK facility for training and to see our equipment being built and tested.